Subscription Terms and Conditions

Sycamore Subscription Terms

Please read the following important terms before you buy any subscription from us.

1        These terms

1.1     These terms explain how we provide, and how you may use, the Sycamore subscription service (the “Sycamore Subscription Service”) through which you can, among others, access a range of Sycamore materials, including our Sycamore videos (together, the “Sycamore Materials”). Please read the terms carefully. If you buy the Sycamore Subscription Service from us, you agree to be legally bound by these terms.

1.2     These terms were most recently updated on 5 June 2019

2        Information about us and how to contact us

2.1     Who we are. We are Sycamore Roman Catholic Charity, a Charitable Incorporated Organisation, Number 1182843 (“Sycamore”, “we”, “us”, “our”). Our address is Newman House, 111 Gower Street, London WC1E 6AR. We are not VAT registered.

2.2     How to contact us. If you have any questions about the Sycamore Subscription Service, if you don’t understand any of these terms and want to talk to us about it, or if you would like to contact us for any other reason please do so using the following details:

  • Address: Sycamore, Newman House, 111 Gower Street, London WC1E 6AR
  • Email: admin@sycamore.fm

2.3     How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or added to your Sycamore online account.

3        Use of the Sycamore Subscription Service

3.1     General. The Sycamore Subscription Service will allow you to access the Sycamore Materials on a subscription basis for viewing during a limited period of time during your Subscription Period, subject to the limited license granted to you below.

3.2     Usage rules. Your use of the Sycamore Subscription Service will be subject to the usage rules set out in these terms. It will also be governed by our Website Terms of Use which are available here and any documents referred to in them.

3.3     General restrictions. You may not (and you may not permit a third party to do the same): (i) copy, download, store, publish, display, transfer, sell, rent, sub-licence, distribute, or otherwise use the Sycamore Materials or any rights to them, except as permitted in these terms; (ii) modify or make any alterations, additions or amendments to any Sycamore Materials; (iii) create derivative works from any Sycamore Materials; (iv) remove any proprietary notices or labels on the Sycamore Materials; (v) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used as part of the Sycamore Subscription Service; (vi) use the Sycamore Subscription Service or the Sycamore Materials for any commercial or illegal purpose; or (vii) do anything which would in any way be prejudicial to, or adversely affect, our reputation or goodwill.

3.4     Downloading Sycamore videos.  When a download option is available, you may download the Sycamore videos accessible via your subscription to one compatible download device, such as your PC/laptop, tablet, or smartphone. Once you have downloaded a Sycamore video to one device, you may not download that video to another device or simultaneously watch it on more than one device. However, you may transfer the video from one device to another, provided that you do not keep copies of the same video simultaneously on more than one device.

3.5     Sharing Sycamore videos with others. Other than as set out in clause 4 below, you are not allowed to make the Sycamore videos available to any third parties, including by making additional copies of the Sycamore videos or transferring your copy of the Sycamore videos to others.

3.6     Deletion. You must delete all copies of any Sycamore Materials you have downloaded or otherwise obtained prior to the expiry of your Subscription Period.

3.7     Compatible devices, quality. The playback resolution and quality of the Sycamore Materials you receive will depend on a number of factors, including the type of device on which you are accessing the Sycamore Materials and your bandwidth, which may increase or decrease over the course of your viewing. While we strive to provide you a high-quality viewing experience, we make no guarantee as to the resolution or quality of the Sycamore Materials you have access to as part of the Sycamore Subscription Service.

3.8     Updates to Sycamore Materials. We may update, replace, and add new Sycamore Materials to your subscription, provided that they shall always match the general description we provided to you before you purchased the Sycamore Subscription Service.

4        Permitted acts and right to the Sycamore Materials

4.1     You do not own any of the Sycamore Materials. Purchasing the Sycamore Subscription Service and being able to access, view, download, and/or share the Sycamore Materials as set out in these terms does not mean that you own any of the Sycamore Materials or any copies of them. Instead, we give you permission to use them (also known as a ‘licence’) for the purpose of you using the Sycamore Materials in accordance with these terms.

4.2     Limited license to use the Sycamore Materials. Subject to your compliance with these terms, including, but not limited to, your obligation to pay the subscription fees when due, we grant you a non-exclusive, non-transferable, non-sublicensable, limited license, during the applicable Subscription Period, to:

4.2.1  access and view the Sycamore Materials (or parts thereof) on screen;

4.2.2  download and store, in accordance with clause 3.4 above, copies of the Sycamore Materials, provided that you delete all such downloaded Sycamore Materials and any copies thereof prior to the expiry of your Subscription Period;

4.2.3  display the Sycamore videos and other audio-visual content to third parties who physically attend a Sycamore meeting organised by you; and

4.2.4  share printed copies (appropriately cited and credited) of any Word, PDF, or PPT format Sycamore Materials with third parties who physically attend a Sycamore meeting organised by you,

in accordance with these terms, for non-commercial use.

4.3     Our rights. Except as expressly set out in these terms, all rights (including intellectual property rights such as copyright, trademark, and rights protecting goodwill and reputation) in and to the Sycamore Subscription Service and the Sycamore Materials and Sycamore’s activities and the goodwill connected with them are, and remain, vested in us.

4.4     Suspension and termination for breach. We may temporarily suspend or terminate (with immediate effect) your Sycamore Subscription Service and access to the Sycamore Materials, if we believe, in good faith, that as part of using the Sycamore Subscription Service and/or the Sycamore Materials you have used the Sycamore Materials other than as set out in clause 4.2 above or otherwise violated any of these terms and/or applicable laws. In the event of termination, you must delete all copies of the Sycamore Materials that you have downloaded.

5        Buying a Sycamore Subscription

5.1     Below, we have set out how a legally binding contract between you and us is made. If you are under the age of 18 you may not buy the Sycamore Subscription Service or any other products and/or services from us.

5.2     How to place an order. You place an order for our Sycamore Subscription Service by Subscribing via our online Subscription Forms and if required by making the appropriate online payment. Please read and check your order carefully before submitting it.

5.2.1  How we will acknowledge your order. Once you have placed your order (i.e. when you have clicked on the SUBMIT button), we will send you an acknowledgement by email. This acknowledgement does not, however, mean that your order has been accepted.

5.2.2  If we cannot accept your order. We may contact you to say that we do not accept your order. This can happen, for example, when: (a) we cannot authorise your payment; (b) you are not allowed to buy the Sycamore Subscription Service from us; or (c) there has been a mistake on the pricing or description of the Sycamore Subscription Service.

5.2.3  How we will accept your order. We will only accept your order when we email you to confirm this. At this point:

(a)      a legally binding contract will be in place between you and us; and

(b)      your Sycamore Subscription Period will start, and you will be able to access and otherwise use the Sycamore Materials, as set out in these terms.

6        Your right to cancel

6.1     When you have a right to cancel. You may cancel the Sycamore Subscription Service any time by contacting us using the contact details set out in clause 2.2 above. If you cancel within 14 days (the “cooling off period”) of ordering your subscription, we will refund your full subscription fee, except that we may charge you (or withhold from your refund) the value of any Sycamore Subscription Services we have supplied to you during such period.

6.2     When you will lose your right to cancel. You acknowledge that you lose the above right to cancel your subscription if you activate your subscription (including when you access, start to stream, download, or otherwise use any Sycamore Materials) during the cooling off period and you acknowledge that you would lose the right to cancel at that point.

6.3     Refunds. You also expressly accept that the Sycamore Subscription Service and the Subscription Period will start within your cancellation period. If you cancel at any time other than the cooling off period, we will refund your full subscription fee only if the Sycamore Materials available as part of your subscription have not been accessed through your account.

7        Reporting problems and your rights when something goes wrong

7.1     How to tell us about problems. If you have any questions or complaints about the Sycamore Subscription Service or the Sycamore Materials, please contact us using the contact details set out in clause 2.2 above.

7.2     Summary of your legal rights. Please see the box below for a summary of your key legal rights in relation to the Sycamore Subscription Service and the Sycamore Materials. Please also read clause 6 above. Nothing in these terms will affect your legal rights.

 

7.3     When we supply the Sycamore Subscription Service and the Sycamore Materials:

7.3.1  we will use all reasonable efforts to ensure that they (as applicable) are free from defects, viruses and other malicious content;

7.3.2  we do not promise that they (as applicable) is compatible with any third-party software or equipment except where we have said that they are on our website; and

7.3.3  you acknowledge that there may be minor errors or bugs in them.

8        Payments and Refunds

8.1     Subscription fees. The price of the Sycamore Subscription Service is in pounds sterling (£)(GBP). Sycamore is not VAT-registered and therefore VAT does not need to be included in or added to the price.

8.2     Payment method. We accept payment with standard credit and debit cards. We employ a third-party payment services provider to handle all payments on our behalf.

8.3     Payment terms. You must pay all applicable subscription fees before you activate your subscription. Your credit card or debit card will be charged when order your subscription.

8.4     How we will refund you. If you are entitled to a refund (for example, in the events set out in clauses 6 and 7 above), we will refund you all or part (as the case may be) of the subscription fees you paid, by the method you used for payment. However, we may deduct from any refund an amount for the supply of the Sycamore Subscription Service for the period for which it was supplied to you, or an amount reflecting the value of the Sycamore Materials you have accessed, downloaded, or otherwise used. We will make any refunds due to you as soon as possible and in any case within 14 days of receiving your claim for a refund. No refunds of any subscription fees and other payments shall be required from us in the event of termination for your breach of these terms in accordance with clause 4.3 above.

9        Suspension of the Sycamore Subscription Service

9.1     We are not responsible for delays outside our control. If our supply of the Sycamore Subscription Service and/or the Sycamore Materials is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

9.2     Reasons we may suspend the supply of products to you. We may have to suspend the supply of the Sycamore Subscription Service and/or the Sycamore Materials to, for example, deal with technical problems or make minor technical changes. We will contact you in advance of any such suspension, unless the problem is urgent or an emergency. You may contact us to end your subscription if we suspend, or tell you that we are going to suspend, the Sycamore Subscription Service for a period of more than 1 month and we will refund you a proportionate amount of the subscription fee you have paid in advance in respect of the period after you end the contract.

10      Subscription period and termination

10.1    Subscription period. We will supply the Sycamore Subscription Services to you, and you will be able to use the services and access the Sycamore Materials, for the duration of your subscription period (the “Subscription Period”). Your Subscription Period will start on the day you pay for your Subscription, which will be the date of the invoice we send you, and will continue for a period of 12 consecutive months, unless terminated earlier in accordance with these terms.

10.2    Subscription renewal. Your subscription will automatically renew at the end of your Subscription Period. We will contact you one month before the expiry of your Subscription Period to remind you that it will be renewed one month later.  You can cancel the renewal at any time by logging into your account on the website and visiting the MY ACCOUNT section and clicking the SUBSCRIPTIONS tab.

10.3    Termination. The Sycamore Subscription Service and the agreement between us may be terminated by us in accordance with clause 4.3 above and by you in accordance with clause 6.1 above. In addition, we may cancel the Sycamore Subscription Service and terminate the agreement between us by providing not less than 30 days’ written notice to you if at any time, for any reason, we decide to cease providing the Sycamore Subscription Service.

10.4    Accrued rights. Expiry or termination of this Agreement shall be without prejudice to the accrued rights and obligations of the parties.

10.5    Effect of termination. Upon termination or expiry of the agreement between us in relation to the Sycamore Subscription Service:

10.5.1 all rights granted to you in respect of the Sycamore Subscription Service and the Sycamore Materials shall immediately terminate;

10.5.2 you shall immediately cease use of the Sycamore Subscription Service and the Sycamore Materials; and

10.5.3 you shall immediately and permanently remove or delete all copies of the Sycamore Materials in your possession, custody or control, whether electronic or otherwise and, if requested, confirm such removal/deletion in writing.

11      Your privacy and personal information

11.1    Our Privacy Policy is available here.

11.2    Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use, and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

12      Limit on our responsibility to you

12.1    Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for: (a) losses that were not foreseeable to you and us when the agreement between us was formed; (b) losses that were not caused by any breach on our part; (c) business losses; and (d) losses to non-consumers.

13      Disputes

13.1    Please contact us if you are unhappy with us. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the Sycamore Subscription Service, the Sycamore Materials, and/or any other matter, please contact us as soon as possible.

13.2    Dispute resolution. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will: (a) let you know that we cannot settle the dispute with you; and (b) give you certain information required by law about our alternative dispute resolution provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr.

13.3    Governing law. The laws of England and Wales will apply to these terms and the agreement between us.

14      Other important terms

14.1    No third-party rights. No one other than a party to this contract has any right to enforce any term of this contract.

14.2    We may transfer our rights and/or obligations to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.

14.3    You need our consent to transfer your rights and/or obligations to someone else. You may not assign, novate, sub-license, or otherwise transfer your rights or obligations under these terms (including your rights to use the Sycamore Subscription Service and/or the Sycamore Materials) to any third party without our consent.

14.4    If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5    Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.6    Amendments. We reserve the right to make changes to these terms at any time so please remember to check back from time to time. Where we have made any changes to these terms, we will make this clear on our website or contact you about any important changes. To the maximum extent permitted by law, your continued use of the Sycamore Subscription Service or the Sycamore Materials following any changes will constitute your acceptance of such changes. However, any increase in subscription fee will not apply to you until your subscription is renewed.