Sycamore Vacancy: Mission Support Manager

Sycamore is growing fast and is currently being used in hundreds of communities in the UK and across the globe. We are working with parishes, schools, university chaplaincies and prisons to support their evangelisation and catechesis.

This is an exciting new opportunity to be involved in the on-going development of Sycamore. We are looking for a committed and dynamic self-starter with a love for the mission of the Church and a passion for working with people.

As Mission Support Manager, you will be working with the Mission Development Manager to develop and implement Sycamore’s strategic and tactical mission plan, especially through your support for local communities. There are significant opportunities for individual career development and growth.

Full details below.

Mission Support Manager

About Us

Sycamore is a comprehensive programme about the Christian faith and its relevance for life today. It brings people together so they can share ideas, explore their beliefs, and think about questions that really matter.

The Sycamore films give an inspiring vision of Catholic Christianity. They involve some clear teaching and some thought-provoking testimonies. The discussion groups – in person or online – help people grow in friendship and build a sense of community. Faith comes alive. Lives are changed.

You can visit the website here: www.sycamore.fm

Our Vision

The Sycamore Vision: “Building community. Growing in faith. Reaching out in mission”

  1. We believe in the Church as a place of genuine Christian community, where people are united in their love for Jesus Christ and in friendship with each other.
  2. We believe in the importance of Christian formation, that helps people appreciate the beauty and truth of the Catholic faith and its relevance for life today, and leads them to find deeper meaning and purpose in their lives.
  3. We believe that all Christians are called to mission, to reach out to others in friendship, to share their faith in small or large ways, to build communities that are open and welcoming, and to witness to the love of God in Jesus Christ.

Our Mission

  1. We help Christian communities grow together in faith and reach out to others in mission. We work with parishes, schools, university chaplaincies, prisons and other organisations, providing them with the resources and training they need to grow together as missionary communities.
  2. We specialise in producing films, courses and training programmes for evangelisation, catechesis and faith formation. Our resources communicate the beauty and truth of the Catholic Christian faith and encourage discussion and friendship.
  3. Our resources are easy to access and free to use. Everything is available online, for individuals and for groups. Sycamore groups meet both remotely and in person, so that there are many different ways of connecting and meeting others. We rely on the generosity of friends, benefactors and voluntary subscribers for the work to continue.
  4. We help local leaders to grow in confidence, build community, and connect with other leaders locally and nationally. In this way Sycamore becomes a support network, a community of friendship, and a school of good practice.

 

The Role

This is an exciting new opportunity to be involved in the on-going development of this recently formed Catholic charity. This role offers significant opportunities for individual career development and growth.  We are looking for a committed and dynamic self-starter with a strong creative spirit, with the ability to think strategically and the drive to implement the Sycamore mission. As Mission Support Manager, you will be working with the Mission Development Manager to develop and implement Sycamore’s strategic and tactical mission plan.

Key Responsibilities

Specifically, you will meet key performance indicators as agreed with the trustees. Your responsibilities include

  1. Mission Support & Development – Maintain and grow a comprehensive target list to promote the use of Sycamore by dioceses and parishes both nationally and internationally, in collaboration with the Mission Development Manager. Promote the strategic vision, mission and values of Sycamore with key stakeholders, existing dioceses, parishes and groups.
  2. Current User Support Management – Develop, maintain and build strong user support networks (through the Salesforce database). Proactively respond to user enquiries and provide day to day support for new and current users. Assist in implementing and maintaining current contacts database. Maintain established links and regular channels of communication with existing dioceses, parishes, groups.
  3. Social Media & Marketing support – Provide input and develop relevant and strong content, marketing promotion materials to different target audiences and users. Assist with contributions and execution in social media and communications strategy and planning. Develop, manage and report on results of digital and non-digital marketing campaigns and events.  Ensure appropriate use and promotion of Sycamore brand and brand initiatives.
  4. CRM Management – Coordinate CRM/email campaigns with existing users to support projects, new initiatives, etc.
  5. Volunteer Management – Develop referral programs and build network of user community who can become strong brand ambassadors.
  6. Events Management – Sycamore Conference – organisation and coordination for annual or bi-annual events.
  7. Training & Development – Maintain and support online and offline training and support programme for subscribers / parishes/leaders to optimize Sycamore’s effectiveness
  8. General – Work in a manner that facilitates inclusion and within the policy framework of Sycamore. Adopt an anti-discriminatory approach in all aspects of the role.

The above is not an exhaustive job description and serves only to highlight the main requirements of the role.  The candidate will undertake any other relevant tasks that the trustees deem necessary. The job description will be reviewed regularly and may be subject to change.  This appointment is subject to satisfactory references.

 

About You

We are looking for people with not only the right skills, but those who demonstrate our values in how they approach their work and colleagues. The preferred candidate will have the following experience, abilities and aptitudes:

Catholic Christian commitment and person specification:

  • A committed and practicing Roman Catholic with a heart for evangelization
  • An understanding of and empathy for the mission of Sycamore
  • Trustworthy and with high personal integrity
  • Excellent communicator, with strong interpersonal and organisational skills
  • Resourceful and self-motivated

Qualifications and experience (essential)

  • At least 3 years of experience in mission development, relationship/accounts management, project management and customer relationship management (CRM) – or comparable experience
  • Proven track record in client management, customer support, social media, events management and communications
  • Excellent and confident communicator with a track record of interacting and influencing people at all levels with strong interpersonal skills. Highly developed influencing, persuading and negotiating skills
  • Highly organised and able to multi-task and prioritise workload within tight deadlines
  • Results oriented with a positive outlook, high level of energy, enthusiasm and dedication
  • Resourceful, with a keen eye for detail and accuracy, solution focused with good problem-solving skills and ability to think on your feet
  • Tenacious attitude and self-motivated approach to work – able to take ownership and accountability for your areas of responsibility and comfortable taking the initiative with ability to work independently

Qualifications and experience (desirable)

  • Graduate qualification in a relevant discipline, and/or equivalent and demonstrable experience
  • Proven ability to manage efficiently within a charity setting or commercial business or third sector environment, including external partner relationships
  • Ability to develop new ideas and approaches to engage varied audience on social media
  • Good IT and social media literacy and highly proficient in Microsoft word, Excel, Outlook and PowerPoint
  • An open-minded approach to the role with a flexible, can-do attitude

 

Reporting to: The Chair of Trustees.

Hours of work: 35 hours per week, Monday to Friday

Start Date:  As soon as you are available.

Contract: Full Time, Fixed Term contract – renewable subject to funding.

Remuneration: £25,000 to £30,000 (negotiable, depending on experience)

Base Location: Remote working, but with some travel required for team meetings and user support. A laptop and mobile phone will be provided.

Annual leave: 33 days of holiday includes bank holidays.

 

PRACTICAL INFORMATION

To apply for the post, please confirm your right to work in the UK and please send digital copies of the following documents by email to: admin@sycamore.fm

  1. A covering letter demonstrating your suitability and motivation for this role
  2. Your current CV
  3. Name, position and contact details (including email) of two referees: one for an employer reference, another for a character reference

 

TIMELINE

  • CLOSING DATE FOR APPLICATIONS – 10th April 2022
  • But we also welcome early applications
  • Interviews will take place in the second half of April 2022
  • Start date: as soon as you are available

 

BACKGROUND INFORMATION

Sycamore is a UK Charity (Sycamore Roman Catholic Charity, CIO 1182843). It is funded by grants, donations and subscriptions. Our funds are used to develop resources and training for evangelisation and catechesis in accordance with our charitable goal which is to advance the Christian faith as taught by the Roman Catholic Church.

Sycamore Roman Catholic Charity, The Old Gas House, 91a Parrys Lane, Bristol BS9 1AN

 

 

We Need Your Help

Sycamore is bringing people together and helping them grow in faith. Your support means we can keep the Sycamore resources completely free to use so that everyone can benefit. Please become part of our mission and donate now.